IT Service & Operations Management

Arnett Group consultants provide in-depth IT assessments to enhance service & operation procedures and repair dysfunctional practices.

A service analysis consists of a 30 day system observation period conducted on site. This real-time experience will allow our IT consultant to produce a 1 year road map with monthly goals customized to your business.

Service Improvement

Define, Collect, and Present IT metrics to drive continual IT Service improvement initiatives.

Service Operations

Maintain IT services while resolving incidents quickly and manage problems proactively.

Service Strategy

Build a highly competitive, but cost effective, IT Service Portfolio.

Service Transition

Build and Deploy IT services effectively. Manage changes to IT assets throughout its life cycle.

Service Design

Design IT services that will standardize your systems allowing for informed decisions towards allocating IT funding appropriately.


An operations analysis offers a high impact approach, beginning with a meeting involving senior management to discuss business goals and current struggles with operations, resulting in a structured plan to improve IT management and daily operations. Our experts provide an independent perspective and useful insights in managing ongoing IT operations in conjunction with strategic initiatives and overall business capabilities.